WJP Software Limited (WCS Local) Agreement Terms & Conditions
Please read our terms and conditions carefully. We will assume you agree to the terms and conditions listed below unless you contact us directly to discuss them
WJP Software Limited (Company Number 7578111) has been operating since 2004, becoming limited in 2011. We specialise in developing data management systems and providing process consultancy for the healthcare sector. Our client base also includes many Yorkshire-based councils and organisations who we have designed and implemented web based systems for.
Scope of Consultancy:
WJP Software Limited will aim to provide you with a hardware/ software solution to fit your need. We will also discuss any other development required and any further costs it might incur. However, WJP Software Limited reserves the right to refuse to carry out any work that is deemed to be inappropriate or that is felt cannot be completed satisfactorily.
Cancellation of Project Meetings:
Where possible please give 1 working days’ notice to cancel a project meeting. If a meeting is cancelled after this then a charge of £50 will be added to the final invoice.
WJP Software Limited Personnel:
WJP Software Limited undertakes to provide suitably qualified and competent personnel to create and support the software solutions. All members of WJPS are required to sign confidentiality agreements concerning all confidential information to which they are exposed.
Changes to your Organisation:
You must appoint a main contact for us to contact for the duration of this project. It is a condition of this agreement that you inform WJPS of any substantive changes that take place in your staff structure or project contact.
Terms of Payment:
WJP Software is a VAT registered company (VAT Number: GB 110 437659). Our standard payment terms are 30 days from invoice date. All invoices contain BACS payment details, which is our preferred method of payment. However, we do also accept cheques made payable to WJP Software Limited.
Training and Support:
Initial training will be included for the Administrator and any other members of the Client organisation who would like to attend. If you have a support contract, support will be available via email or telephone contact. Further training will be available, for example if the administrator is replaced a refresher will be delivered free of charge, however more in-depth or additional training requirements will be charged at WJP Software Limited’s daily rate.
If you require an annual support contract it will be activated on completion of the project. This will be renewed each year and an invoice will be sent to you a month before the contract renewal date which will detail all of the costs involved.
WJP Software Limited became an ISO 9001:2015 accredited company in 2016. Our certificate number is 18ACM4587Q. We comply with the standard under the scope of IT Consultancy and Software Development and copies of our certificates can be made available on request.
Information Security Management:
Data protection and information security are very important to our business and as such we are an ISO 27001:2013 accredited company, having gained the status in 2016. Our certificate number is 18ACM45871. We comply with the standard under the scope of IT Consultancy and Software Development and copies of our certificates can be made available on request.
GDPR (General Data Protection Regulation):
WJP Software Limited is registered with the ICO (Information Commissioner’s Office) and comply with the GDPR regulations. Please refer to our Data Protection Policy.
We are covered by a £1,000,000 public liability indemnity provided by and £500,000 professional indemnity which is provided by HCC International Insurance Company PLC. Any documents can be provided on request.
WJP Software Limited will not be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of the business. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquake, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of WJP Software Limited.
There is a cooling off period of one month following agreement to start your project. This mean the project can be terminated during this first month without the client incurring any charges. It is still possible to terminate your project contract after this time but charges may be applied. Please contact WJPS as soon as possible to discuss termination of a project.
WJP Software Limited are happy to discuss either solution further as required. If you have any further questions please contact James Proctor (James.Proctor@wjps.co.uk, 0845 557 7856).